Terms of Service

Last updated: [DATE] · TaxGiraffe is operated by [LEGAL ENTITY, LLC], New Jersey.

By using TaxGiraffe or purchasing a packet, you agree to these Terms. Please also read our Disclaimer and Privacy Policy.

1. What we provide

TaxGiraffe provides do-it-yourself property tax appeal assistance: a comparable-sales evidence packet, a Chapter 123 analysis, and a pre-filled appeal form for you to review, sign, and file yourself with your county tax board. We do not represent you, file on your behalf, or appear or testify before any board or court.

2. Not legal, tax, or appraisal advice

We are not a law firm, accountants, or a licensed appraisal firm, and we are not your legal or tax representative. Our materials are informational and are not a certified appraisal, legal advice, or tax advice. See our Disclaimer.

3. Price and payment

The appeal packet is a one-time fee of $99, charged at purchase through our payment processor (Stripe). Prices may change; the price shown at checkout applies to your order.

4. Save-or-it's-free guarantee

If the packet we deliver does not identify a property-tax over-assessment that, in our analysis, supports an appeal, we will refund your fee. The guarantee covers our analysis — it does not guarantee that your tax board will grant a reduction, and it does not apply if you do not file, miss your deadline, or provide inaccurate property information. Refund requests: email [SUPPORT EMAIL] within [30] days.

5. Your responsibilities

You are responsible for: confirming the property details and figures are correct; reviewing the packet; and filing your appeal accurately and by your jurisdiction's deadline. Reminders we send are a courtesy, not a guarantee.

6. No outcome guarantee

Whether an appeal succeeds is decided solely by your county tax board and the courts. We do not promise any particular reduction or result.

7. Limitation of liability

To the maximum extent permitted by law, TaxGiraffe and its operators are not liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the amount you paid us. Some jurisdictions do not allow certain limitations, so parts of this may not apply to you.

8. Intellectual property

Your packet is licensed to you for your personal use in your own appeal. You may not resell or redistribute TaxGiraffe materials.

9. Governing law

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules.

10. Changes & contact

We may update these Terms; material changes will be posted here. Questions: [SUPPORT EMAIL].

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